Building a Culture of Commitment, Continuous Improvement & Customer Service
Whitney Walpole, Culture Counts
As a business owner and manager, employees are key customers. And it's essential to create the kind of workplace culture where your internal customers believe their satisfaction and development is one of your key priorities. When you focus on internal customer service, your employees pay that commitment forward and your external customer service grows.
In this session, you will learn practical tips and processes for building a culture of commitment, continuous improvement and customer service. Learn how to create a value-driven dealership that satisfies internal and external customers alike for profitable returns.
Bio
Whitney has been a professional leadership coach and culture change expert for over 17 years. Her achievements include starting her own private school, founding and running a successful Internet software firm, managing her own coaching firm, and winning the Colorado Ethics in Business Award for her company's strong ownership culture. Whitney has a wide range of expertise in team dynamics, culture change, decision-making, communication styles and performance management.
Whitney coaches executive teams and business owners around the country in the what she calls Thrivable Dynamics - principles that help leaders build lives and organizations that thrive. She speaks passionately about the importance of developing strong emotional commitment throughout an organization, a palpable experience of shared ownership that engages the creative potential of every stakeholder.